JOE SINICROPI

joe@sinicropi.com
Phone: 818-726-0494

PROFESSIONAL EXPERIENCE

January 2001 - March 2004

Help Desk / Technical Support

Teletech Outsource call center — North Hollywood, CA

Current project

AutoDesk

Register and issue authorizaiton codes for AutoDesk priracy protected hi end 3-D software though phone, email and fax support. Data bases used, SAP, Magellan and Poetic.

Other projects worked on include...

AT@T Worldnet Service
Troubleshooting all MS OS, MSIE, MSO, MSOE, Netscape Communicator / Messenger including modem / network configuration with software installation walkthroughs for AT&T WorldNet Service dialup customers through phone / email support.

Nextel Wireless
Assist Nextel Wireless customers in activating accounts, troubleshooting and configuring Motorola mobile phones through multiple software applications as well as adjust billing and rate plans. Also help them navigate the Nextel.com website.

April 2002 - December 2002

Help Desk / Technical Support

Onestop.net Internet Hosting Firm — Culver City, CA

Setup email and FTP accounts for clients, creating usernames and passwords, domain transfers and renewals, assist in proper code implementation, meta redirects, answering questions about billing, price plans, and general navigation of the Onestop website via email, chat, and phone support

Aug. 2000 - Jan. 2001

Administrative/ Personal Assistant:

President Steve Wallace of
Wally’s wine and spirits — Westwood, Los Angeles, CA

Assisted Webmaster in updates of website and database for daily specials and any graphic changes. Created employee work schedules and responsible for store office supply inventories. Responsible for coordinating the president's daily schedule and future events. Supported sales department in stocking and merchandising floor and vault for all rare and cult wines.

Aug. 1998 - Jan. 2000

Executive Chef:

Louis Gonda, CEO of
Post Logic Productions — Burbank, CA
Lexington Commercial Holdings. — Los Angeles, CA

Utilized MS Office. Managed and delegated all kitchen responsibilities to staff of 20. Assisted house manager in overseeing social events. Responsible for all ordering and inventory of kitchen goods.

June 1997 - July 1998

Executive Chef:

Lorenzo di Bonaventura, President of
Warner Brothers World Wide Theatrical Division. — Burbank, CA

Utilized Microsoft Publisher and Excel. Responsible for all aspects of food service. Catered events for various high profile celebrities and entertainment executives.

Jan. 1996 - June 1997

Sales Executive:

The Amp Shop. — Sherman Oaks, CA

Assisted in opening new retail music store including all aspects of establishing and running the business.

May 1993 - Aug. 1993

Freight Traffic Coordinator:

Chapman Leonard Studio Equipment. — Van Nuys, CA

This multi-million dollar company invented and pioneered the use of the stage crane in the 50’s. Responsible for cost management of shipping expenses for all domestic and international freight movement. Ensured customer satisfaction with major companies such as Panavision domestic and International, as well as Sony, Disney, and Warner Brothers. Acquired working knowledge of stage cranes, dollies and parts by assisting R&D and maintenance crews.

Sample sites
My person website
Recording studio
Local band
Family website